PlantCML and Avaya Collaborate on Public
Safety Communications
Industry
leader PlantCML with Avaya Public Safety
Communications
update 9-1-1 operations for faster response
to emergency calls
and streamlined processes using today’s
technologies
Temecula, CA — PlantCML,
North America’s leading provider of crisis
communications and response technologies,
today announced its Sentinel® CM call
processing solution has been certified for
interoperability with Avaya Public Safety
Communications Solutions. Avaya Public
Safety Communications Solutions are
integrated communications technologies that
enable 9-1-1 operations handle the growing
number and types of communications used by
citizens today, pool resources and
streamline process to better serve their
communities.
PlantCML’s Sentinel® CM helps public safety
communications operations utilizing an Avaya
Communication Manager to handle incoming
9-1-1 calls with speed and precision,
improving operational efficiency and
expediting response times. The
application/technology has been lab-tested
for interoperability and ease of
implementation by Avaya, and supports a
number of existing 9-1-1 operations today.
“The integration of PlantCML’s Sentinel® CM
with Avaya Communication Manager provides
Public Safety Access Points with the leading
edge in 9-1-1 call taking applications and
communications infrastructure, ensuring our
customers the speed and reliability vital to
emergency response,” said Jeff Gillan,
director of product line management,
PlantCML. “The IP capabilities of this
solution facilitate the easy adoption of
NG9-1-1, making it right for today and ready
for tomorrow.”
One of the organizations benefiting from the
integration of Sentinel® CM with Avaya
Public Safety Communications Solutions is
the Office of Unified Communications,
Washington, DC. Located in the U.S. Capitol,
the Unified Communications Center (UCC) is a
nerve center for federal and district
communications, and a place of refuge for
district employees in the event of a
disaster or emergency. The facility houses
emergency response "command and control"
functions, such as police, fire, emergency
medical services, the Emergency Operations
Center and public services, handling
hundreds of thousands of 9-1-1 and 3-1-1
non-emergency calls each year.
“Here in the District, since implementing
PlantCML’s Sentinel/Avaya solution into our
Public Safety network, we have markedly
improved our performance metrics while
realizing a cost savings as a direct result
of the more efficient call processing
capabilities of this gear. Basically, it’s
enabled us to perform at a much higher level
without increasing staff or resources “,
said Greg Morris, telecommunications manager
for Government of the District of Columbia,
Office of Unified Communications.
PlantCML, now an EADS North America company,
is a member of the Avaya DevConnect
program—an initiative to develop, market and
sell innovative third-party products that
interoperate with Avaya technology and
extend the value of a company’s investment
in its network.
“By testing multi-vendor solutions before
they are deployed in the field, Avaya and
members of the DevConnect program like
PlantCML help ensure businesses and
organizations can efficiently add
best-in-class technologies, reduce
complexity and implementation timelines,”
said Eric Rossman, vice president, developer
relations and technical alliances, Avaya.
“
About PlantCML
PlantCML, an EADS North America company, is
North America’s leading provider of crisis
communications and emergency response
solutions and services. The company offers
leading edge telecommunications
functionality for mission-critical
applications through flexible, scalable
E9-1-1 solutions covering wireless
communications, Computer Telephony
Integrated (CTI) workstations,
Computer-Aided Dispatch (CAD), Voice over IP
(VoIP) and NG911 solutions, emergency
notification and more.
Headquartered in Temecula, California (US),
with operations in Gatineau, Quebec (Canada)
and Franklin, TN (US) , PlantCML develops,
integrates and supports comprehensive
solutions for the critical call center
environment. The company serves both the
public safety and private security sectors,
including Public Safety Answering Points (PSAPs),
federal agencies, military, mass transit and
utilities. For more information, visit the
PlantCML website:
http://www.plantcml.com .
About Avaya
Avaya delivers Intelligent Communications
solutions that help companies transform
their businesses to achieve marketplace
advantage. More than 1 million businesses
worldwide, including more than 90 percent of
the FORTUNE 500®, use Avaya solutions for IP
Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business
Processes. Avaya Global Services provides
comprehensive service and support for
companies, small to large. For more
information, visit the Avaya Web site:
http://www.avaya.com . For more
information on the Avaya DevConnect program,
visit
www.avaya.com/devconnect .
For more information please contact:
Lorin Bristow
Vice President of Marketing
PlantCML
Tel : 615-791-3987
Email : lbristow@plantcml.com
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