The VESTA® NG9-1-1 Solutions

We are facing a paradigm shift from the legacy emergency request for service to the Next Generation request for service - but it doesn't mean we have to be overwhelmed or we can't be successful.

At Airbus DS Communications we know your move to NG9-1-1 is immense and comes with many moving parts and leaves many questions unanswered, such as who provides the components and how will they all come together successfully.

A foundation for your migration to NG9-1-1 is the VESTA® Router Service providing NG9-1-1 Call Routing with ESInet connectivity.

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60% of U.S. Public Safety Answering Points choose Airbus DS Communications for their Next Generation 9-1-1 (NG9-1-1) communications needs. And there are many reasons why.

Among them are our 40 years in business, which translates to an unequalled history in the mission-critical environment; our unwavering commitment to customer satisfaction; and our clearly defined vision for the future of Public Safety communications.

We're paving the way for NG9-1-1 with our VESTA® solutions suite, which includes powerful NG9-1-1 applications for call handling, text to 9-1-1, mapping and data management and analytics. Armed with these standards-based technologies, our customers are not only making a sound investment today, but for the future as well, as we all evolve alongside the ever-changing world of Public Safety communications.

Learn more below about our smart ways to keep your community safe, and experience the VESTA difference for yourself.

VESTA Router Service
NG9-1-1 Call Routing and ESInet As a Service

Trying to understand the complex components and timing of Next Generation 9-1-1 (NG9-1-1) can be overwhelming. It's why Airbus DS Communications offers the VESTA® NEXT portfolio of critical NG9-1-1 elements 'as a service.' This means we take the responsibility to keep your technology current, so you minimize your capital investment. Bottom line, you leave the heavy lifting to us. A foundation of the VESTA NEXT Portfolio is the VESTA® Router Service providing NG9-1-1 Call Routing with ESInet connectivity. For two decades, Airbus has provided 9-1-1 call routing to successfully deliver more than 25 million emergency calls. Now, you can make the VESTA Router Service a cornerstone of your NG9-1-1 transition replacing aging legacy selective routers. Our commitment to standards and our flexibility for regional or statewide deployments - keeping calls in region - all add up to a sound investment with new capabilities to better safeguard citizens."

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NG 9-1-1 Call Handling

Our VESTA® 9-1-1 system establishes the new benchmark for NG9-1-1 call handling. It combines Session Initiation Protocol (SIP) call handling with advanced Airbus DS Communications call control technologies to support the emergency and administrative call handling needs of PSAPs with up to 250 positions. It also includes standard telephony features, e.g., Automatic Call Distribution (ACD), one-button transfer and dynamic conferencing. Plus, its flexible, open architecture often eliminates the need for a traditional PBX, reducing call center costs and easily accommodating single and multi-site (geodiverse) deployments.

Most importantly, the VESTA 9-1-1 system features a highly configurable and vastly intuitive user interface, enabling familiarity and minimizing your Calltakers' learning curve.

A comprehensive migration strategy to the VESTA 9-1-1 system is in place for Airbus DS Communications customers using earlier releases of our Computer Telephony Integration (CTI) solutions.

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Mobile Call Center Solution

The VESTA® CommandPOST is a unique and cost-effective mobile solution for emergency call centers in need of temporary call handling capabilities at remote locations. The VESTA CommandPOST solution allows for contingency planning and supplies additional flexibility in general day-to-day operations, serving as a backup to a primary call center in addition to providing on-scene call handling.

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Text to 9-1-1

VESTA® SMS provides PSAPs the text to 9-1-1 capability they need now with NENA i3-standards compliancy to assure their readiness for tomorrow. VESTA SMS makes it easy for Calltakers to receive and manage text messages because of the seamless integration with Airbus DS Communications' industry-leading VESTA 9-1-1 call handling system. Users can quickly and easily view the SMS queue and respond to individual messages from the same application they're already accustomed to, minimizing their learning curve while ensuring Public Safety.

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Heads up Display

The VESTA 9-1-1 Heads-Up Display is a digital display that supplies real-time, statistical details on PSAP activity. To do so, it combines the best features of VESTA 9-1-1's Activity View with those of our legacy VESTA® View applications. The result is a powerful tool to keep PSAP personnel informed and connected when it matters most.

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Local Survivability

Designed for 9-1-1 Authorities with remote PSAP sites, Local Survivability in the VESTA 9-1-1 solution helps ensure the availability of 9-1-1 communications at all locations. This means, upon losing connection to the Wide Area Network, the VESTA 9-1-1 solution will automatically reroute calls to a remote system, or "local system," ensuring you keep people connected when it matters most.

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Mapping

Knowing emergency communications is not "one size fits all," Airbus DS Communications gives customers the option to pick from two mapping applications. Using either solution, PSAP Calltakers are able to quickly identify a caller's location and view critical details, enhancing their abilities to provide their community fast and accurate response, when time is of the utmost essence. See below to decide which Airbus DS Communications' mapping application best meets your PSAP's needs.

VESTA® Map, built on ESRI ArcGIS, delivers advanced NG9-1-1 mapping capabilities for enterprise/geodiverse customers.

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VESTA® Locate enables robust mapping for streamlined NG9-1-1 call handling or acts as a standalone ALI application.

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VESTA® DataSync Automatically synchronizes map data across LAN/WAN whenever data is updated, saving valuable resources like time and money.

Data Management & Analytics

Managing call center data is a necessary but sometimes overwhelming task, especially when call volumes are at their highest and resources are limited. Our cost-effective management information system (MIS) applications help ease this undertaking, while supplying comprehensive results.

VESTA® Analytics gives your PSAP an intuitive, easy-to-use reporting engine and enables your administrators to retrieve the exact data, right when they need it. Highly robust, it supplies a number of standard documents with facts on call counts, transfer averages, trunk and line utilization, etc., and accommodates customization when needs are more specific.

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VESTA® PEAbody™ provides secure and reliable management of enhanced ALI, as a self-contained, CPE independent, server-based system.

For more information on our VESTA NG9-1-1 solutions, Contact Us.